FAQ

How much is shipping?

Haute Cottage shipping is a flat $4.99 per order in the U.S., $6.99 per order in Canada

How do I go about getting a price quote for a custom order?

To request a quote, you can visit our Contact Us page, or give us a call at (518) 290-5458.

How can I pay for my order?

You can pay for your order at the time your order is placed with PayPal or Stripe.

Can I talk to a real person about my order before I place it?

Absolutely! Reach us at (518) 290-5458.

How long does it take to get my order?

Whenever you need them! Tell us your due date and we’ll make sure they arrive on time. (note: not all products are available for orders required in less than 5 business days.) Contact us if you have questions about your due date!

What’s the difference between Screenprinting and Digital Printing?

Screenprinting involves creating a stencil, known as a screen, and then using that screen to apply ink on the printing surface (in our case, apparel or promotional products). Each individual color is applied using a different screen, one at a time, combined to achieve the final look. The more colors a design has, the more screens that are needed, and the more setup time required.

The ink in screen printing is applied thicker than digital printing, which results in brighter colors – even on darker shirts. Screenprinting is the best option for designs that require a high level of vibrancy, specialty products, or for quantities greater than 6 pieces. While Underground Printing has no minimums for screenprinting, price is usually a prohibitive factor under 6 pieces. Over 6 pieces, the per piece cost tends to be less than Digital printing (but not always).

Haute Cottage uses Digital printing (DTG). This is a much newer process that involves our artwork being processed by a computer, and then printed Direct to Garment (DTG)- directly onto the surface of your product. Digital printing is not a transfer – the ink is directly adhered to the fabric of your shirt. The fact that the design is processed and printed digitally allows for a quantity of one, since there are no screens or physical setup.

Digital printing is best used for items that require large amounts of detail and/or print colors, customers that require water based ink, and for orders of a smaller quantity (5 or less pieces). The fact that the digital printer does not use screens allows for a photographic print, with much more detail than traditional screen printing.

How is the Haute Cottage site secure for payments?

PayPal and Stripe transactions will occur on the secure PayPal and Stripe PCI compliant servers. As a further measure of security, the Haute Cottage website contains an SSL certificate function that encrypts the user’s information. That way even if someone were able to gain access to the session variables, they would not be able to decipher the information in it. In order to be more secure, we recommend that users install a security suite from such companies as BitDefender, Kapersky, AVG, McAfee, or Symantec. These software suites will help keep any information that your browser stores locally, safe.

What brands do you use and how can I learn more about their corporate responsibility?

Listed below are some of the main brands we use with direct links to their corporate websites.